Πολιτική επιστροφής χρημάτων

 

RETURNS & REFUNDS

FAULTY ITEMS
If an item is faulty, please contact us within 48 hours of receiving your order.

• Items must be unworn, unused, and have all original tags attached
• Clear photos or videos may be required for assessment
• All faulty items must be approved before being returned
• Faulty items will be assessed once received
• Items returned and assessed as not faulty will be treated as a change of mind return
• In these cases, return shipping costs will not be refunded

CHANGE OF MIND RETURNS
• Change of mind returns apply to both online and in-store purchases
• Returns must be requested within 14 days of receiving your order or purchase
• Items must be unworn, unused, and returned with all tags attached

REFUNDS & STORE CREDIT
• Refunds (up to $100 per order) are available for online shipped orders only
• Any approved returns over $100 per order will be issued as store credit
• In-store and Click & Collect purchases are eligible for store credit or exchange only

STORE CREDIT
• Store credit is issued via digital gift card
• Store credit is valid for 3 months from date of issue
• Store credit cannot be refunded or extended

BUNDLE DEALS
• Bundle deals must be returned in full
• Individual items from a bundle cannot be returned separately

RETURN SHIPPING
• Return postage is the customer’s responsibility unless the item is deemed faulty

To request a return, please email info@ashleerose.com.au with your order number.