Returns & Exchanges
Our Returns & Exchanges Policy
Change of Mind
We do not offer refunds or exchanges for change of mind. Please choose carefully before purchasing.
Under Australian Consumer Law, retailers are not required to provide a refund or replacement if you simply change your mind. For more information, please visit the Australian Competition & Consumer Commission (ACCC) website.
Faulty or Defective Items
If your item is faulty, damaged, or significantly different from what was described, you are entitled to a remedy under Australian Consumer Law. Please contact us within 7 days of receiving your order at hello@ashleerose.com.au with your order number and photos of the fault.
Gift Receipts
Gift receipts are available upon request. Please note that gift receipts do not entitle the recipient to a change of mind return or refund. Faulty item policies still apply.
How to Lodge a Return
To lodge a return for a faulty item, please email us at hello@ashleerose.com.au with:
- Your order number
- A description of the fault
- Photos of the item
We will review your request and respond within 2–3 business days.