✅ Returns & Exchanges
We want you to love your order — but if you change your mind, here’s how our return policy works depending on how you purchased:
IN-STORE & CLICK & COLLECT PURCHASES
Items can be returned for exchange or store credit only.
No refunds for change of mind.
Store credit is issued as a digital gift card via SMS.
Credit is valid for 3 months.
Items must be returned within 14 days, unworn, with tags attached.
Click & Collect orders may be ready the next day, as not all items listed online are available in-store immediately.
Proof of purchase is required — this can be a receipt, confirmation email, or your name at checkout.
All in-store returns are checked against CCTV footage and undergo a condition inspection at the counter. Worn or damaged items will not be accepted.
ONLINE ORDERS
Refunds are available on up to $100 worth of items per order for change of mind.
For example:
– 1 item worth $100
– 2 items worth $50 each
✘ You cannot receive refunds for multiple items that total more than $100
Any remaining items can be returned for exchange or store credit only.
Online orders must be returned by post — we do not accept online returns in-store.
Customers are responsible for return postage on change of mind returns.
Items must be returned within 14 days, unworn, with tags attached.
Faulty items are fully refundable in line with Australian Consumer Law.
Proof of purchase is required.
❌ Sale Items – Final Sale
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All sale items are final and cannot be returned or exchanged, unless faulty.
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This includes items purchased during sale events or with markdown pricing.
RETURN INSTRUCTIONS
To request a return, please email us at:
info@ashleerose.com.au
Include your order number, the item(s) you wish to return, and whether you're requesting a refund or store credit.
We’ll confirm if your return meets our policy before you send anything back.