Returns & Exchanges
Returns & Exchanges
We want you to love your purchase. If you change your mind, please review the information below before requesting a return.
In-Store & Click & Collect Purchases
Items purchased in-store or via Click & Collect may be returned for exchange or store credit only. Refunds are not available for change of mind. Store credit is issued as a digital gift card via SMS and is valid for three months. Items must be returned within 14 days of purchase, unworn, unused, and with all tags attached. Proof of purchase is required and may include a receipt, confirmation email, or your name at checkout. All in-store returns are inspected at the counter and checked for condition. Worn or damaged items will not be accepted. Click & Collect orders may be ready the next business day, as not all items listed online are available in-store immediately.
Online Orders (Change of Mind)
Refunds are available on up to $100 worth of items per order for change of mind. This may include one item valued at $100 or two items valued at $50 each. Refunds are not available for multiple items that total more than $100 per order. Any remaining returned items will be issued as store credit or exchange only. Online orders must be returned by post and are not accepted in-store. Return postage for change-of-mind returns is the responsibility of the customer. Items must be returned within 14 days of receiving your order, unworn, unused, and with all tags attached. Proof of purchase is required.
Bundle Deal Returns (2 for $89 & 2 for $99)
Bundle deals must be returned in full to be eligible for a return. Individual items from a bundle cannot be returned separately. For in-store bundle purchases, store credit only will be issued as a digital gift card via SMS. For online bundle purchases, customers may choose a refund to the original payment method or store credit. Return postage for change-of-mind bundle returns is the responsibility of the customer. All bundle items must be unworn, unwashed, unmarked, and have all original tags attached.
Faulty Items
All garments are inspected before leaving our boutique or being dispatched. If you believe an item is faulty or damaged, you must notify us within 48 hours of purchase or delivery. Items must be unworn and have all original tags attached. Clear photos of the issue are required for assessment. All faulty returns must be approved before being sent back. Items returned and assessed as not faulty will be treated as a change-of-mind return and return shipping costs will not be refunded. If an item is confirmed to be faulty, we will offer a repair, replacement, or refund in line with Australian Consumer Law. We do not accept returns on items that have been worn, washed, altered, or damaged after purchase.
Sale Items – Final Sale
Sale items are final sale and cannot be returned or exchanged unless faulty. This includes purchases made using discount codes or promotional markdowns.
Return Instructions
To request a return, please email info@ashleerose.com.au with your order number or proof of purchase, the item(s) you wish to return, and whether you are requesting a refund or store credit. We will confirm if your return meets our policy before you send anything back.